Synopsis 

With the introduction of the Estate Agents Act 2010, the Estate Agents (Dispute Resolution Schemes) Regulations 2011 and the Estate Agents (Disciplinary Proceedings) Regulations 2011, the Council of Estate Agents has put into place an extensive new dispute resolution scheme to manage complaints from consumers. This has provided channels where unhappy clients may make a complaint to CEA for its investigation or engage the estate agencies to resolve the dispute by mediation and arbitration. This seminar conducted by the Singapore Institute of Arbitrators will focus on the arbitration aspect of the new CEA dispute resolution scheme and aims to equip real estate agencies and their agents with the information to understand and navigate the process of arbitration. The SIArb is one of the dispute resolution centres that has been appointed to handle disputes under the CEA dispute resolution scheme.

With the changing framework for handling real estate disputes, it is important for estate agencies to be familiar with the process in order to manage disputes well. This is especially true as the process is compulsory and complaints are serious matters with regards to the liability of real estate agencies/agents and its potential impact on being able to continue to provide services as professionals. This talk is tailored towards estate agents to provide an overview of the new arbitration scheme and specifically highlights important aspects of this new system that will be of particular interest to estate agents. 

Members of the arbitration community may also be attending the seminar.

This seminar will cover:

• An overview of the complaints process
• Arbitration under the SIArb – CEA Arbitration Rules
• An overview of process of arbitration – procedure, confidentiality and outcomes

Seminar Programme

About the Speaker

Eric has a practice in dispute resolution that includes litigation, mediation and arbitration. He has acted in various landlord and tenant, construction, trademark, employment, estate, partnership, directors’ duties, finance and shipping disputes. Eric also advises on shareholders, partnership, employment, asset management, distributorship and franchise issues, acts as local counsel in ship finance transactions for various banks and advised funds on corporate finance matters. Eric holds a Graduate Certificate in International Arbitration from the National University of Singapore and won the Singapore International Arbitration Centre’s Prize for the Best Student in Arbitration Law & Practice. Eric is on the Law Society’s Panel of Arbitrators. Eric also lectures at UniSIM and the Singapore Maritime Academy.

Raymond Chan is a Partner of Chan Neo LLP a firm of Advocates and Solicitors. He is a Council member of the Singapore Institute of Arbitrators and is a Fellow with the Singapore Institute of Arbitrators and the Chartered Institute of Arbitrators. He is a member of the Panel of Arbitrators of the Singapore International Arbitration Centre, the Arbitration Panel of the National Electricity Market of Singapore and an Accredited Adjudicator with the Singapore Mediation Centre. He acts regularly for property developers, contractors and design consultants and has represented them as Counsel in the High Court as well as in domestic and international arbitrations. Raymond is listed in the 2011 Edition of the International Who’s Who of Construction Lawyers as a Leading Construction Lawyer in Singapore and by Euromoney Legal Media Group in 2010 as one of the world’s leading experts in commercial arbitration.

About the Chairman/Speaker

Mr. Andrew Chan is a Partner in Litigation & Dispute Resolution at Allen & Gledhill LLP. His practice encompasses commercial work, and is a specialist in dispute resolution (especially arbitration), trusts, and insolvency (corporate and personal). In arbitration, he has acted as counsel, arbitrator and expert on Singapore law. Andrew is a Fellow and Honorary Secretary of the Singapore Institute of Arbitrators (“SIArb”) (as well as being on its panel of tutors). He is on the panels of arbitrators of the Singapore International Arbitration Centre, the Law Society Arbitration Scheme, the SIArb and the Kuala Lumpur Regional Centre for Arbitration. He is also Director of the American Arbitration Association- ICDR Ltd. He was in his capacity as Chairman of the SIArb Schemes Committee actively involved in the consultation and drafting of the present SIArb-Council for Estate Agencies Arbitration Rules. Andrew has written over sixty articles covering many areas of the law and has contributed to various publications. On arbitration, he has written extensively and is a co-author of the Singapore Chapter of the publication Arbitration in Asia.

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